Frequently asked questions
Understand the path before you begin.
These answers explain the current Public offer and official certification without changing the rules that govern either one.
What is the Quick Test?
The Quick Test is a free, public diagnostic that gives an estimated, non-official result. It does not verify identity, create an official result, or issue a credential.
What does an individual purchase include?
The current direct offer is for one person and one official certification credit. The displayed amount is before tax; Stripe calculates applicable tax at Checkout. Credits do not expire, and the first reserved credit has seven days to start certification. If that window closes, the credit itself does not expire.
What conditions apply to official certification?
Official certification is authenticated and identity-verified, with controlled-environment and integrity conditions that apply to the assessment.
How is the assessment evaluated?
The Quick Test and official certification use the same assessment system. Objective scoring and the selected AI evaluators assess the required evidence. Authorized human review is limited to official exception cases, and an unresolved semantic judgment never becomes a pass.
What results and credentials can official certification produce?
Official outcomes are pass, fail, withheld, or invalidated. A credential is issued only for an eligible passing outcome after required validation; a purchase does not guarantee a pass or credential. An issued credential is valid for 365 days and may be revoked.
What happens when a credential is expiring?
The final 30 days are its expiring window. Only the holder is offered recertification at the ordinary price when the credential is expiring or expired, through the normal individual purchase journey.
How does public verification work?
The holder shares a specific verification link. It can show only the holder name, certification title, level, issue date, expiry date, and current verified, expired, or revoked state. There is no public credential search or certificate download.
Can I request a refund or get support?
The latest untouched, unstarted direct individual purchase has a 24-hour staff-assisted refund entitlement. A processing fee is deducted only where its fixed policy basis lawfully allows it; there is no self-service refund. For support questions, use [Contact email — owner replacement required before go-live].
Can an organization buy through this Public site?
No organization purchase is offered on the Public site. Organization membership, access, and result management remain in the authenticated Workspace; the current Public purchase path is direct and individual.
Which languages are supported?
The supported product languages are English and Spanish. Public routes keep the selected language in their URL, and the language control changes this FAQ to the same path in the other language.
How is personal data handled?
The product handles data to provide the diagnostic, account access and identity verification, payment, assessment and evaluation, results and credentials, and optional email requested with consent. Private records are presented only on authenticated surfaces, authorized reviewers receive only the bounded evidence for their role, and public verification discloses only the fields listed above. This FAQ reads no customer data.